Shipping & Delivery Policy

This policy outlines how Ziftsy handles gift shipping and delivery for our random video call and gift exchange platform. Please read this carefully before making any purchases.

1. How Shipping Works

When you send a gift through Ziftsy, we coordinate with trusted third-party fulfillment partners to deliver real, physical gifts to recipients worldwide. Here's how the process works:

• You select a gift from our curated catalog or partner retailers
• The recipient provides their shipping address (kept private from sender)
• We process the order with our fulfillment partners including CJDropshipping, Amazon, Etsy, DoorDash, Uber, third-party vendors, and our own Ziftsy-branded products
• The gift is shipped directly from the fulfillment partner or our warehouse to the recipient
• Both sender and recipient receive tracking information and delivery updates

Our Fulfillment Network

• CJDropshipping: Global dropshipping partner for diverse product selection
• Amazon: Wide range of products with Prime-eligible fast shipping
• Etsy: Handmade, custom, and unique artisan gifts
• DoorDash: Same-day delivery for food, treats, and local restaurant items
• Uber: On-demand delivery for urgent gifts and local pickups
• Third-Party Vendors: Specialty retailers, florists, and gift boutiques
• Ziftsy Direct: Our own curated products shipped from Ziftsy warehouses

2. Shipping Methods & Delivery Times

We offer multiple shipping options to meet different needs and budgets:

Important Notes:

• Delivery times are estimates and may vary based on destination, customs, weather, and carrier delays
• Business days exclude weekends and holidays
• Same-day delivery available only in major metro areas (NYC, LA, SF, Chicago, etc.)
• Perishable items (flowers, food) automatically use expedited shipping
• Remote or rural areas may require additional delivery time

3. Order Processing Time

Before shipping begins, orders require processing:

• Standard Items: 1-2 business days processing
• Personalized/Custom Items: 3-5 business days processing
• Pre-orders: Ships on specified release date
• Handmade Items (Etsy): 5-14 business days processing (varies by seller)

4. Tracking Your Gift

Stay updated on your gift's journey:

• Tracking number sent via email and in-app notification within 24 hours of shipment
• Real-time tracking available in the Ziftsy app under "Gifts" > "Sent Gifts"
• Push notifications for key milestones (shipped, out for delivery, delivered)
• Recipients can track their incoming gifts anonymously without seeing sender details
• Tracking updates include: order confirmed, processing, shipped, in transit, out for delivery, delivered

5. International Shipping

We ship to over 150 countries worldwide. Important information for international orders:

Available Countries

• Tier 1 (Fast Shipping): Canada, UK, Australia, Germany, France, Japan, South Korea
• Tier 2 (Standard): Most European Union countries, Mexico, Brazil, India
• Tier 3 (Extended): Other countries (15-30 business days)

Shipping Costs by Region

International Restrictions

Some items cannot be shipped internationally due to regulations:

• Perishable food items
• Alcohol and tobacco products
• Electronics with lithium batteries (restrictions vary)
• Plants and seeds
• Items containing animal products (some countries)

6. Customs, Duties & Taxes

What You Need to Know:

• Customs Declarations: All international shipments include proper customs documentation
• Declared Value: We declare the actual purchase price of items (required by law)
• Duty Calculator: Estimated duties/taxes shown at checkout (estimates only)
• Payment: Recipient pays duties/taxes directly to courier or customs upon delivery
• Refusal: If recipient refuses to pay duties, the package may be returned or destroyed
• Delays: Customs clearance can add 3-10 business days to delivery time

Typical Duty Rates by Region:

• Canada: 0-18% + 5% GST (duty-free for gifts under CAD $60)
• European Union: 0-12% + VAT 19-27% (duty-free for gifts under €45)
• United Kingdom: 0-12% + 20% VAT (duty-free for gifts under £39)
• Australia: 5% + 10% GST (duty-free for gifts under AUD $1,000)
• Other Countries: Varies widely; check with local customs

7. Lost, Damaged, or Stolen Packages

We stand behind every gift sent through Ziftsy:

Lost Packages

• If tracking shows no movement for 10+ days, contact us immediately
• We'll open an investigation with the carrier
• If declared lost, we'll send a replacement or issue a full refund
• Sender can choose: send same gift again, select different gift, or receive refund

Damaged Packages

• Recipients must report damage within 48 hours of delivery
• Provide photos of damage (packaging and item)
• We'll arrange replacement or refund at no cost
• Keep damaged item and packaging until claim is resolved

Stolen Packages (Porch Piracy)

• Report theft to local police and obtain police report number
• Contact Ziftsy support within 7 days of delivery confirmation
• Provide police report number for investigation
• We'll work with carrier to file claim and send replacement
• Consider delivery signature requirement for future high-value gifts

Wrong Address

• Address changes possible only before shipment
• Once shipped, contact carrier directly for address correction (may incur fees)
• Undeliverable packages returned to sender incur return shipping costs
• Verify recipient address carefully before confirming order

8. Delivery Signature Requirements

For security and verification:

• Automatic Signature Required: All gifts valued at $150+ require adult signature
• Optional Signature: Available for any gift for $2.99 extra
• Age Verification: Alcohol, tobacco-related items require 21+ signature
• No Signature: Standard deliveries left at doorstep if no one home

9. Undeliverable Packages

If a package cannot be delivered:

• Carrier makes 3 delivery attempts over 7-10 days
• Package held at local facility for 5-10 days for pickup
• If unclaimed, returned to sender (return shipping charged)
• Perishable items may be disposed of rather than returned
• Recipient notified via email/SMS for each delivery attempt

10. Shipping Carriers

We partner with reliable carriers based on destination and gift type:

• USPS: Standard domestic shipping, international mail
• UPS: Express domestic, international, large items
• FedEx: Overnight, priority shipping, business addresses
• DHL: International express shipping
• Local Couriers: Same-day delivery in select cities
• Specialized: Florists, food delivery services for perishables

Contact & Support

Policy Changes

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