Community Standards

Ziftsy is built on the foundation of genuine human connection and kindness. Our community standards ensure everyone can have positive, meaningful interactions.

Core Values

Respect and Kindness

• Treat every person with dignity and respect
• Be patient with language barriers and cultural differences
• Show appreciation when someone sends you a gift
• Give people the benefit of the doubt

Authenticity

• Be yourself - genuine connections are the most meaningful
• Use real photos in your profile
• Don't impersonate others or create fake personas
• Be honest about your age and general location

Prohibited Behavior

Sexual Content and Harassment

• Nudity or sexually explicit content
• Sexual harassment or unwanted advances
• Requests for sexual content or services
• Sharing of intimate images without consent

Harmful Behavior

• Threats, intimidation, or bullying
• Hate speech based on race, religion, gender, or other characteristics
• Sharing dangerous or illegal content
• Promoting self-harm or violence

Deceptive Practices

• Scamming or fraudulent activities
• Fake profiles or identity theft
• Phishing for personal information
• Multi-level marketing or pyramid schemes

Gift Etiquette

Sending Gifts

• Keep gifts appropriate and thoughtful
• Respect if someone declines your gift offer
• Don't use gifts to manipulate or pressure others
• Consider cultural sensitivities when choosing gifts

Receiving Gifts

• Express gratitude, even for gifts you don't love
• You're never obligated to reciprocate
• It's okay to decline gifts from anyone
• Report inappropriate gifts immediately

Consequences

Violations of community standards may result in:

• Warning: First-time minor violations
• Temporary Suspension: 24 hours to 7 days
• Account Restriction: Limited features or matching
• Permanent Ban: Serious or repeated violations

Cookie Policy

This Cookie Policy explains how Ziftsy uses cookies and similar technologies when you use our mobile application and website.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit websites or use apps. They help us provide you with a better experience by remembering your preferences and usage patterns.

Types of Cookies We Use

Essential Cookies

• Authentication and security tokens
• Session management
• Load balancing and performance optimization
• Basic functionality and user interface preferences

Analytics Cookies

• Usage statistics and app performance metrics
• Feature adoption and user journey tracking
• Crash reporting and error analysis
• A/B testing and product improvement insights

Preference Cookies

• Language and region settings
• Notification preferences
• Display and accessibility options
• Matching preferences and filters

Third-Party Cookies

We may use third-party services that set their own cookies:

• Analytics: Google Analytics, Firebase Analytics
• Payment Processing: Stripe, PayPal
• Customer Support: Intercom, Zendesk
• Advertising: Google Ads, Facebook Pixel

Managing Your Cookie Preferences

Browser Settings

• Most browsers allow you to view and delete cookies
• You can set browsers to reject all cookies
• Private/Incognito mode limits cookie storage
• Browser extensions can block tracking cookies

Mobile App Settings

• iOS: Settings > Privacy & Security > Tracking
• Android: Settings > Privacy > Ads
• In-app preferences in Ziftsy settings
• Opt-out of personalized advertising

Data Retention

Cookie data is retained for different periods:

• Session Cookies: Deleted when you close the app
• Persistent Cookies: 30 days to 2 years
• Analytics Data: Up to 26 months
• Marketing Cookies: 13 months maximum

DMCA Policy

Ziftsy respects the intellectual property rights of others and expects our users to do the same. This policy outlines how we handle copyright infringement claims under the Digital Millennium Copyright Act (DMCA).

Copyright Infringement

What is Copyright Infringement?

Copyright infringement occurs when someone uses copyrighted material without permission from the copyright owner. This includes:

• Using copyrighted images, videos, or audio in your profile
• Sharing copyrighted content during video calls
• Playing copyrighted music during calls
• Using trademarked logos or brand materials

Filing a DMCA Notice

Required Information

Your DMCA notice must include:

• Your physical or electronic signature
• Identification of the copyrighted work being infringed
• Identification of the infringing material and its location
• Your contact information (name, address, phone, email)
• A statement of good faith belief that the use is not authorized
• A statement that the information is accurate and you are authorized to act
• Under penalty of perjury statement

How to Submit

Send your DMCA notice to:

Counter-Notification

If Your Content Was Removed

If you believe your content was wrongly removed, you can file a counter-notification containing:

• Your physical or electronic signature
• Identification of the removed material and its former location
• A statement under penalty of perjury that you have a good faith belief the removal was a mistake
• Your name, address, and phone number
• Consent to jurisdiction of Federal District Court

Our Response Process

Upon Receiving a Valid Notice

• We remove or disable access to the allegedly infringing content
• We notify the user who posted the content
• Repeat offenders may have their accounts terminated
• We maintain a record of DMCA notices and responses

Upon Receiving a Counter-Notice

• We forward the counter-notice to the original complainant
• Content may be restored after 10-14 business days
• Content remains removed if legal action is filed

Repeat Infringer Policy

Users who repeatedly infringe copyright will have their accounts terminated. We maintain a three-strike policy:

• First Strike: Warning and content removal
• Second Strike: Temporary account suspension
• Third Strike: Permanent account termination

Refund Policy

We want you to be completely satisfied with your Ziftsy experience. This policy outlines when and how you can request refunds for purchases made within our app.

Refundable Items

Premium Subscriptions

• Monthly subscriptions: Full refund within 3 days
• Annual subscriptions: Prorated refund within 30 days
• Unused portion refunded for mid-cycle cancellations
• Auto-renewal cancellation does not trigger refund

In-App Purchases

• Call credits: Refundable within 24 hours if unused
• Gift purchases: Refundable before delivery
• Profile boosts: Refundable if not activated
• Virtual gifts: Non-refundable once sent

Non-Refundable Items

• Used call credits or consumed services
• Virtual gifts that have been delivered
• Physical gifts once shipped
• Account violations resulting in suspension
• Services used for more than the refund period

Refund Process

How to Request a Refund

• Contact support within the eligible timeframe
• Provide your transaction ID or purchase receipt
• Explain the reason for your refund request
• Allow 5-10 business days for processing

Contact Information

Processing Times

Refund Timeline

• Credit/Debit Cards: 3-5 business days
• PayPal: 1-3 business days
• Apple App Store: Up to 30 days
• Google Play Store: Up to 5 business days

Platform-Specific Refunds

For purchases made through app stores:

• iOS: Request refunds through Apple Support
• Android: Request refunds through Google Play Support
• We can assist but cannot process these refunds directly
• App store policies may differ from ours

Special Circumstances

Technical Issues

We offer refunds or credits for technical problems:

• Failed video calls due to our server issues
• Payment processing errors
• App crashes preventing service use
• Loss of purchased items due to bugs

Exceptional Cases

We may consider refunds outside our standard policy for:

• Medical emergencies affecting app use
• Account security breaches
• Major app outages lasting over 24 hours
• Billing errors or unauthorized charges